Privacy Statement

SHARE Privacy Statement

This SHARE Privacy Statement provides information on the processing of your personal data as a result of being (i) one of our customers, (ii) a SHARE Participant of the SHARE Program (iii) a visitor to the SHARE Program Website controlled by the relevant Shell company in your location on which the SHARE Program can be accessed; and/or (iv) a user of the SHARE Mobile Application on which the SHARE Program can be accessed.

For individual customers, this Privacy Statement is supplementary to the Privacy Notice for Motorists, Loyalty customers and Shell App users which you can find here and from the Shell website in your location:www.shell.com.vn/privacy.html

For any personal data gathered as part of the participation in the SHARE Program of one of our business customers (such as workshops), this Privacy Statement is supplementary to the Privacy Notice for Business Customers, Suppliers, Partners or Investors which you can find here and from the Shell website in your location: www.shell.com.vn/privacy.html

1.Who is responsible for the processing of your personal data?

Shell Việt Nam TNHH a company incorporated and registered in along with its affiliates within the Shell group of companies (‘Shell’).

2.For what purposes do we process your Personal Data?

We only process personal data of individual customers with your consent. For business customers we process personal data necessary for the participation of the relevant business customer in the SHARE program.

We use this personal data:

• to enable you or the business you work for to participate in the SHARE Program and other Shell promotions in particular in order to register or confirm your (or the business you work for) participation, to determine whether you fulfill the SHARE Program conditions or other Shell promotion conditions and to send you any oil change reminders, prizes or benefits. Depending on the circumstances, we may also process information on your participation in the SHARE Program and promotions, such as scores, rankings, submissions or prizes/benefits won.

3.What Personal Data do we process?

For individual customers: if you choose to participate in the SHARE Program and such Shell promotions, we process Personal Data in the following categories:

Information that you provide to us –including your name, mobile telephone number, address, e-mail address, birthday and details regarding your vehicle, including your vehicle registration number, model, year of manufacture and mileage, your contact preferences and information necessary for answering any security questions.

4.Information that we obtain through your use of Shell services

We will also collect information about how and where you use or purchase Shell services and products. In order to determine your preferences, Shell may also combine your Personal Data held by affiliates of Shell including those obtained through websites, apps, coupons, surveys, promotions and other digital channels; Shell branded fuel cards and other payment cards at Shell retail sites, along with purchases of customers with similar interests and supplemental socio-demographic information about you from third party sources in order to analyse your previous purchases and participation under the SHARE Program.

5.Information that we obtain through your participation in the SHARE Program and other loyalty programs

This includes information regarding the type and description of the award you have chosen and the amount of points you have redeemed.

For business customers: we may process Personal Data about individuals who represent your business including private contact information (such as name, e-mail address, phone number, date -of-birth (DD/MM)) only if necessary; and

business contact and other information (such as name of organization and your dealings with Shell on behalf of yourself or the relevant business customer)

6.My Choices

You can stop receiving offers and other communications including marketing communications at any time through the SHARE website.

7.My Data

We aim to keep our data about you as accurate as possible. If you would like to review, change or delete your details by logging into your SHARE Account on the SHARE Website or SHARE Mobile Application. Alternatively, please contact support.vn@shelladvantagerewards.com 

For further information please refer to the relevant Privacy Notice at www.shell.com.vn/privacy.html or from the Shell website in your location.