Privacy Policy

SHARE Program Privacy Policy

This SHARE Program Privacy Policy provides information on the processing of your personal data as a result of being (i) one of our customers, (ii) a SHARE Participant of the SHARE Program (iii) a visitor to the SHARE Program Website controlled by Shell on which the SHARE Program can be accessed; and/or (iv) a user of the SHARE Mobile Application on which the SHARE Program can be accessed.

Please read the Privacy Policy carefully so that you can understand how we collect and use the Personal Data that you provide us. By registering and signing up for the SHARE Program, and submitting your Personal Data to create your relevant SHARE Profile and be a SHARE Participant in relation to the SHARE Program, you will be treated as having given your consent where necessary and appropriate, for disclosures referred to in this Privacy Policy.

1. When is this Privacy Policy applicable?

This Privacy Policy is applicable to the processing of your personal data as a result of being (i) one of our customers, (ii) a SHARE Participant of the SHARE Program, (iii) a visitor to the SHARE Program Website; and/or (iv) a user of the SHARE Mobile Application. On the SHARE Program Website you will find a number of links to other websites. Although these websites are selected with care, we are not responsible for the processing of your Personal Data through these websites. The SHARE Program Privacy Policy is therefore not applicable to the use of such websites.

2. Who is the controller of your data?

The controllers for the processing of your Personal Data are:

• Shell Malaysia Trading Sdn Bhd, a company incorporated and registered in Malaysia with the registration number 6087-M and its principal place of business at Menara Shell, No. 211, Jalan Tun Sambanthan, 50470 Kuala Lumpur, Malaysia; and
• Shell Timur Sdn Bhd, a company incorporated and registered in Malaysia with the registration number 113304-H and its principal place of business at Bangunan Shell Timur, Titanium Tower, Lot 1, Brighton Square, Jalan Song, 93350, Kuching, Sarawak.

3. For what purpose do we process your Personal Data?

In this SHARE Program Privacy Policy, we describe what Personal Data we process and for what purposes.

3.1 Customer service and relationship management

• What does this purpose entail?

  If you contact our Customer Service Centre with a question or a complaint, we may ask you for certain information to identify yourself and to help us respond to your enquiry. We use any Personal Data supplied only for this purpose and to improve our customer support services.

• Which Personal Data do we process for this purpose?

  To be able to respond appropriately to your question or complaint, we note details of your question or complaint in our customer database. We may also ask you for contact details in order to keep you informed about your question or complaint.

3.2 Participation in the SHARE Program and other Shell promotions

• What does this purpose entail?

  Shell regularly runs promotions for its customers under the SHARE Program and other Shell promotions. For participation in the SHARE Program and in some Shell promotions, we will ask you to provide us with your Personal Data through a registration form, advertisement, website or mobile application in order to participate in the promotions.

• Which Personal Data do we process for this purpose?

  If you choose to participate in the SHARE Program and such Shell promotions, we may process the Personal Data provided by you (including your name, mobile telephone number, age, address, e-mail address, birthday and details regarding your vehicle, including your vehicle registration number, model, year of manufacture and mileage) in order to register or confirm your participation, to determine whether you fulfill the SHARE Program conditions or other Shell promotion conditions and to send you any oil change reminders, prizes or benefits. Depending on the circumstances, we may also process information on your participation in the SHARE Program and promotions, such as scores, rankings, submissions or prizes/benefits won.

3.3 Offers for Shell Products and Services

• What does this purpose entail?

  As a SHARE Participant and/or customer of Shell, you may receive offers and information from Shell under the SHARE Program and other Shell promotions (“Offers”). Such Offers may include but are not limited to the issue of:
  • electronic newsletters with offers and general information;
  • Shell fuel, products or shopping vouchers;
  • discount coupons for Shell shop products; and
  • information about workshop offers.

  You may receive your Offers by regular mail, email, SMS, social media, coupons, through the Share Website, through the SHARE Mobile Application or any other digital channels used by you. You may adjust your Contact Preferences & Account Settings at the SHARE Website and SHARE Mobile Application.

• Which Personal Data do we process for this purpose?

  For sending you Offers, we may process the Personal Data provided by you (including your name, mobile telephone number, address, e-mail address, birthday and details regarding your vehicle, including your vehicle registration number, model, year of manufacture and mileage). In order to be able to provide you with more personalised Offers, Shell may analyse your purchase history (including data regarding (i) specific products you buy, (ii) the total amount of your purchases per transaction, (iii) the time and place of the purchases you make and (iv) the payment method you use), your use of the Share Program Website, your use of the SHARE Program Mobile Application and e-mails you receive from Shell, your location based on your IP-address, your participation in promotions and your responses to surveys.

  In order to determine your preferences, Shell may also combine your Personal Data already known by affiliates of Shell including those obtained through websites, apps, coupons, social media, surveys, promotions and other digital channels; Shell branded fuel cards and other payment cards at Shell retail sites, along with purchases of customers with similar interests and supplemental socio-demographic information about you from third party sources in order to analyse your previous purchases and participation under the SHARE Program.

• Opting out of Offers

  You can at any time stop receiving Offers via the SHARE Website or the SHARE Mobile Application or by contacting the SHARE Customer Service Center at 03-6206 0399.

3.4 Administering the SHARE Program

• What does this purpose entail?

  We process your Personal Data in order to administer your participation in the SHARE Program.

• Which Personal Data do we process for this purpose?

  We may process any or all of the Personal Data provided by you during your registration and participation in the SHARE Program, such as your name, mobile telephone number, age, address, e-mail address, birthday and details regarding your vehicle, including your vehicle registration number, model, year of manufacture and mileage.

3.5 Technical and functional management of the SHARE Website and SHARE Mobile Application

• What does this purpose entail?

  When you visit or use the SHARE Website, and download or use the SHARE Mobile Application, we process some technical information about you (such as your IP address) to provide you the functionalities of our online services and to manage them. With this technical information we are able to manage the SHARE Website and the SHARE Mobile Application, for example to resolve technical failures or to improve their reliability.

• Which Personal Data do we process for this purpose?

  We process technical data such as the IP address of your computer, tablet or smartphone, details of the pages you have visited on the SHARE Website, the web browser you use to surf, previous/subsequent sites that you have visited, the length of your visit/session on the SHARE Website, details of the interfaces you have visited or used on the SHARE Mobile Application and the length of your visit/session on the SHARE Mobile Application.

3.6 Development and improvement of Products, Services and the SHARE Program

• What does this purpose entail?

  Shell regularly conducts market research with its customers and business partners through the use of surveys. We use your responses to such surveys for quality assessments and to improve your experience.

• Which Personal Data do we process for this purpose?

  If you choose to participate in our surveys, we may process the Personal Data provided by you (including your name, mobile telephone number, address, e-mail address and the details regarding your vehicle, including your vehicle registration number, model, year of manufacture and mileage).

3.7 Preventing, detecting and investigating fraud

• What does this purpose entail?

  Shell may use the Personal Data you provide Shell to prevent, detect and investigate fraud and to enforce the SHARE Program Terms and Conditions.

• Which Personal Data do we process for this purpose?

  For this purpose, we process the Personal Data provided by you (including your name, mobile telephone number, address, e-mail address and the details regarding your vehicle, including your vehicle registration number, model, year of manufacture and mileage).

4. Who has access to your data?

Shell may disclose your Personal Data to any of the following:

• Authorized third party companies involved in the operation of the SHARE Program, such as any other company that is permitted to supply products and/or services to SHARE Participants;
• Any agents, service providers and/or subcontractors of Shell and its affiliates; and
• Any person to whom Shell proposes to transfer any of its rights and/or duties.

Except as set out in this Privacy Policy, we will not disclose or process any of your Personal Data without your permission unless we are legally entitled or contractually required to do so or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals. Only if Shell is required to do so by law, will your Personal Data be provided to supervisory agencies, fiscal authorities and investigative agencies.

If at any time you wish us to stop processing your Personal Data for any or all of the above purposes; please opt-out through the SHARE Website, the SHARE Mobile Application or by contacting the SHARE Customer Service at 03-6206 0399.

We will stop the use of your Personal Data for such purposes as soon as it is reasonably possible to do so.

5. For what period do we retain your Personal Data?

Your Personal Data shall be processed as long as the legitimate business purposes set out above exists and for a reasonable time thereafter. Once you discontinue your participation as a SHARE Participant in the SHARE Program, we will close the applicable accounts as soon as reasonably possible. We will also close or deactivate inactive SHARE Accounts and close SHARE Accounts that are used in violation of this Privacy Policy or applicable SHARE Program Terms and Conditions. Under certain circumstances we will retain Personal Data from closed or deactivated accounts for longer, such circumstances being the prevention of fraud or to otherwise take actions permitted or required by law.

6. Which cookies does Shell use?

The SHARE Website and the SHARE Mobile Application uses cookies or similar technology. A cookie is a small text file that is sent to your internet browser so that we are able to recognise your browser when you return. Shell and its authorised service providers may use small graphic images known as ‘clear GIFs’ that work in conjunction with cookies or similar technology to identify you and your use of the SHARE Website and/or SHARE Mobile Application. Shell and such service providers may also use other technologies to store information in your browser utilising local shared objects or local storage, such as HTML 5 cookies, flash cookies and other web/mobile application software methods.

Using these technologies we can collect data on the use of the SHARE Website and/or the SHARE Mobile Application such as which pages/interfaces are visited/used, your interaction with information on the SHARE Website/SHARE Mobile Application and the duration of your visit.

Functional cookies – Shell stores cookies that are essential in providing the functionalities of the SHARE Website and/or SHARE Mobile Application. For instance, the cookies remember your preferences, such as language and region, which remain as your default settings when you revisit the SHARE Website and/or SHARE Mobile Application. However, should you wish to do so, you can choose to reject or block the cookies set by Shell by changing your browser settings – see the Help function within your browser for further details.

Web analytics cookies – Shell may use third party cookies for web analysis. Such cookies allow Shell to analyse the usage of the SHARE Website and/or SHARE Mobile Application. This relies on aggregated statistical data that Shell’s authorised service providers provide Shell and allows Shell to understand the way you use the SHARE Website and/or SHARE Mobile Application. Shell and such service providers may only provide such data to third parties if this is required by law.

Advertising cookies – Shell may use third party cookies for advertising purposes. Shell may use authorised service providers to serve advertising on the SHARE Website and/or SHARE Mobile Application and other websites on the internet. Such service providers may place cookies on your browser, and may collect information that helps them identify your device, such as IP-address, or other unique or device identifiers.

Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.

You can also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual.

Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly and you may no longer be able to use all the functionalities of the SHARE Website and/or SHARE Mobile Application.

7. Special Notice – if you are under 18 years old?

Shell does not intentionally collect Personal Data of persons under 18 years old. If you are under 18 years old please do not send us your Personal Data (for example, your name, mobile telephone number, address, email address and birthday). If you are less than 18 years old and you wish to ask a question or use the SHARE Website and/or SHARE Mobile Application in anyway which requires you to submit your Personal Data please get your parent or guardian to do so on your behalf.

8. How do we secure your Personal Data?

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use.

9. Who to address regarding questions and requests of access, removal etc.

We aim to keep our data about you as accurate as possible. If you would like to review, change or delete the details you have supplied to us, please send your request by contacting the SHARE Customer Service at 03-6206 0399 or log in to your SHARE Account on the SHARE Website or SHARE Mobile Application.

10. Modifications and Conflict

This Privacy Policy may be changed over time. You are advised to regularly review the Privacy Policy for possible changes. In the event of conflict between the English version and the Bahasa Malaysia version of this notice, the English version shall prevail.

 

 

We respect the privacy of everyone who visits this website. As a result we would like to inform you regarding the way we would use your personal data. We recommend you to read this privacy policy so that you understand our approach towards the use of your personal data.

By submitting your personal data to us, you will be treated as having given your permission – where necessary and appropriate – for disclosures referred to in this policy.

Shell [and / or the Shell Group] will only retain the personal data you have supplied for as long as is necessary to achieve the purposes outlined in this Privacy Policy and in line with its data retention guidelines.