Frequently Asked Questions

No,registration for the program is free of charge.

You can click on “Forgot Password” on the Login page.

A temporary password will be sent to your registered mobile phone.

For any other enquiries,please contact us at support.my@shelladvantagerewards.com or call us at 03-6206 0399

Your mobile number is your username which you can use to login to Shell Advantage Rewards. You will be able to update your mobile phone number from the ‘Manage Profile’ section.

You should update your profile information when there are changes to your personal particulars or to your vehicle. If you have changed vehicles,you must input its details at the ‘My Profile’ section.

Ensure you submit the Eligible Product code,store code,vehicle registration number and current mileage for every purchase or oil change undergone by your vehicle to keep your account updated.

Your personal information obtained by Shell will be used and processed for account activation,sign up bonus,promotion notifications,oil change service reminders, and other purposes for the administration of the SHARE program in accordance with data protection legislation and our privacy policy available at www.shell.com.my/share.

Please contact SHARE Customer Service at 03-62060399 to delete your account.

• The new FUB will be effective from 15-Oct-20 onwards.
• The Qualifying Products under SHARE program are: -
  (a) Shell Helix Power 4L;
  (b) Shell Helix Power V 4L;
  (c) Shell Helix Protect 4L;
  (d) Shell Helix Ultra 4L;
  (e) Shell Helix HX8 4L;
  (f) Shell Helix ECO 3.5L;
  (g) Shell Helix HX7 (4L/6L); and
  (h) Shell Helix High Mileage 4L.
• The new mechanic is as per below: -

  	Frequent User Benefit 2+1	Frequent User Benefit 3+1	Frequent User Benefit 4+1
  FUB Products Category	Shell Helix Power 0W-40 4L Shell Helix Power V 0W-40 4L Shell Helix Protect 0W-30 4L	Shell Helix Power 5W-40 4L Shell Helix Ultra 5W-40 4L Shell Helix Ultra 5W-30 4L Shell Helix HX8 5W-40 4L Shell Helix HX8 5W-30 4L Shell Helix HX8 0W-20 4L Shell Helix ECO 0W-20 3.5L	Shell Helix HX7 10W-40 4L/ 6L Shell Helix HX7 5W-30 4L/ 6L Shell Helix HX7 Diesel 10W-30 6L Shell Helix High Mileage 10W-40 4L Shell Helix High Mileage 15W-50 4L
  Qualifying Number of consecutive Qualifying Purchases	For every two (2) consecutive Qualifying Purchases, the Frequent User Benefit is equivalent to one (1) Qualifying Purchase.	For every three (3) consecutive Qualifying Purchases, the Frequent User Benefit is equivalent to one (1) Qualifying Purchase.	For every four (4) consecutive Qualifying Purchases, the Frequent User Benefit is equivalent to one (1) Qualifying Purchase.
  Maximum Product that can be purchased per Qualifying Purchase	Two (2) bottles of 4L Product equivalent to 8L of Product.	Three (3) bottles of 4L Product equivalent to 12L of Product.	Four (4) bottles of 4L Product equivalent to 16L of Product.

a) Power, Protect, HX8 and ECO

b) HX5

Scenario 4(a)

Alex is using Shell Helix ECO and has been registering all his purchases/ oil change via his SHARE account.

Currently, Alex has purchased 3 bottles of Shell Helix ECO and he need another purchase in order to qualify for the free oil based on previous FUB plan (4+1).

Effective 15-Oct, Alex will be qualified for the free oil as Shell Helix ECO is now belongs in the category of 3+1.

Scenario 4(b)

Adam is using Shell Helix HX5 and has been registering all his purchases/ oil change via his SHARE account.

Currently, Adam has purchased 2 bottles of Shell Helix HX5 and he needs to purchase another 3 bottles in order to qualify for the free oil based on previous FUB plan (5+1).

Effective 15-Oct-20, Adam will need to complete his cycle in the next one year* from the effective date. (i.e. 14-Oct-21 will be the last day to accumulate purchases).

On 14-Oct-21, users who has not complete HX5 accumulation will be upgraded to tier 3 (4+1) and can continue to accumulate their FUB by choosing HX7 or High Mileage.

Note: If the SHARE user has no accumulation of purchases of Shell Helix HX5 in their account prior to 15-Oct-20, they will not be allowed to accumulate this purchase in the new FUB after the effective date (15-Oct-20).

Scenario 4(c)

Alan is using Shell Helix Ultra and Shell Helix Power during his accumulation period for FUB.

Effective 15-Oct-20, both products will be split into different tiers (Power = 2+1) and (Ultra =3+1). Alan will choose which product that he would like to continue his FUB accumulation.

For more information, please visit www.shell.com.my/share, or contact SHARE Customer Service at 03-6206 0399 or support.my@shelladvantagerewards.com

When you purchase any Shell Helix product without the peel-off label from any participating SHARE Outlet,it would be accompanied by a coupon featuring the unique product code and instructions guiding you to complete your purchase details in the SHARE website or mobile application.

The following Shell Helix products by Shell Malaysia Trading Sendirian Berhad and Shell Timur Sendirian Berhad qualify for Shell Advantage Rewards:

• Shell Helix Power 0W-40 4-litre
• Shell Helix Protect 0W30 4-litre
• Shell Helix Ultra ECT C2/C3 0W-30 4-litre
• Shell Helix Ultra 5W-40 4-litre
• Shell Helix ECO 0W-20 (SN/GF-5) 4-litre
• Shell Helix HX8 SN Plus 0W-20 4-litre
• Shell Helix HX8 X 5W-30 4-litre
• Shell Helix HX8 Synthetic 5W-40 4-litre
• Shell Helix High Mileage 10W-40 4-litre
• Shell Helix High Mileage 15W-50 4-litre
• Shell Helix HX7 10W-40 4-litre
• Shell Helix HX7 5W-30 4-litre
• Shell Helix HX7 Diesel 10W-30 6-litre
• Shell Helix HX7 X 5W-30 4-litre
• Shell Helix HX5 15W-40 4-litre
• Shell Helix HX5 10W-30 3-litre

You are eligible to register for Shell Advantage Rewards if you purchase any of the participating products above from an authorized Shell Advantage Rewards outlet. Please refer to the Terms and Conditions for further details.

You are eligible for Shell Advantage Rewards benefits as long as you sign up to the programme as a member with a Malaysia mobile number.

You are eligible for Shell Advantage Rewards benefits as long as you sign up to the programme as a member with a Malaysia mobile number.

You will not be able to receive any benefits from the Shell Advantage Rewards program if your service center is not under the program. Please refer to our lubricant locator to find out the nearest participating outlets.

Please contact Shell Advantage Rewards (SHARE) Customer Service at 03-6206 0399 for assistance. SHARE Customer Service will reissue a new QR code to you through SMS.

Please contact SHARE Customer Service at 03-6206 0399 for assistance. SHARE Customer Service will reissue a new QR code to you through SMS.