SHARE Philippines Frequently Asked Questions

Explore our Frequently Asked Questions to discover the answers that you’re searching for.

Account Related

• Is there a registration fee under this program?

  No,registration for the program is free of charge.

• What should I do if I forget my password?

  You can click on “Forgot Password” on the Login page.

  A temporary password will be sent to your registered mobile phone.

  For any other enquiries,please contact us at support.ph@shelladvantagerewards.com

• Can I change my username?

  Your mobile number is your username which you can use to login to Shell Advantage Rewards. You will be able to update your mobile phone number from the ‘Manage Profile’ section.

• When and how often should I update my profile information?

  You should update your profile information when there are changes to your personal particulars or to your vehicle. If you have changed vehicles,you must input its details at the ‘My Profile’ section.

  Ensure you submit the Eligible Product code,store code,vehicle registration number and current mileage for every purchase or oil change undergone by your vehicle to keep your account updated.

• How will my personal information be used?

  Your personal information obtained by Shell will be used and processed for account activation,sign up bonus,promotion notifications,oil change service reminders,administration of the Shell Helix Engine Warranty (S.H.E.W) Program and other purposes for the administration of the SHARE program in accordance with data protection legislation and our privacy policy available at www.shell.com.ph/share.

• How do I delete my account?

  You can delete your account by clicking on the ‘Manage Profile’ section. All benefits will be consequently forfeited.

 

Benefits Related

• What benefits can I enjoy if I join SHARE?

  You are entitled to promotion notification, oil change service reminders and Shell Helix Engine Warranty (S.H.E.W) when you buy and oil change using Shell Helix Ultra, Shell Helix HX7, and Shell Helix High Mileage. Specific and add on for Shell Helix Ultra, you get Roadside assistance benefits. Please refer to the Terms and Condition for further details.

 

Eligibility for SHARE

• What are the eligible products for Shell Advantage Rewards?

  The following Shell Helix products by Pilipinas Shell Petroleum Corporation for Shell Advantage Rewards:

  • Shell Helix Ultra 0W-40 4-litre
  • Shell Helix Ultra 5W-30 4-litre
  • Shell Helix Ultra Diesel 5W-40 6-litre
  • Shell Helix High Mileage 10W-40 4-litre
  • Shell Helix High Mileage 15W-50 4-litre
  • Shell Helix HX7 5W-40 4-litre
  • Shell Helix HX7 Diesel 10W-30 6-litre

• How do I know if I’m eligible to participate in Shell Advantage Rewards?

  You are eligible to register for Shell Advantage Rewards if you purchase and oil change at any of the participating products above from an authorized Shell Advantage Rewards outlet and have vehicle with mileage below 150,000 KM and below 10 years of age. Please refer to the Terms and Condition for further details.

 

Eligibility for Shell Helix Engine Warranty

• Am I always covered under the Engine Warranty in this program?

  While your Shell Advantage Rewards membership does not expire,your Shell Helix Engine Warranty is valid for six months from your last oil change. The status of your Shell Helix Engine Warranty participation will be automatically updated in the SHARE system when your authorized workshop updates your purchase of the participating Shell Helix products (Shell Helix Ultra, HM and HX7). Please refer to the SHEW Terms and Condition for further details.

• How do I register for my Shell Helix Engine Warranty (SHEW) under Shell Advantage Rewards?

  Shell Advantage Rewards will automatically identify if you are using Shell Helix Ultra,Shell Helix HX7 engine oil or Shell Helix High Mileage

  • Your car is under 10 years old
  • Your car has done less than 150,000 kms

  You will also need to ensure that the OEM/Car manufacturer recommends using engine oil with the same viscosity of Shell Helix products that are included in the SHEW Program.

• What should I do in the event that my car breaks down?

  Please call the SHELL AXA Customer Service Hotline at (02) 821-5365 who will assist you on next steps.

  The associated costs of towing the vehicle to the nearest panel workshop will be borne by you (if you don’t have any Roadside Assistance Benefits from using Shell Helix Ultra), and is reimbursable if it is determined to be a valid claim under the SHEW program.

• How do I know if my vehicle is eligible for SHEW?

  Your vehicle is eligible for Shell Helix Engine Warranty if:

  • You are using Shell Helix Ultra,Shell Helix HX7 or Shell Helix High Mileage
  • Your car is under 10 years old
  • Your car has done less than 150,000km
  • You purchase and use a 4-litre pack of Shell Helix Ultra,Shell Helix HX7 or Shell Helix High Mileage
  • The OEM/car manufacturer recommends using engine oil with the same viscosity of Shell Helix products that are included in the Shell Helix Engine Warranty Program.

• How do I know I have been successfully registered for SHEW?

  You will be able to view your SHEW validity status in the ‘My Profile’ section.

• Do I have to pay for SHEW?

  No,registration for SHEW is free.

• What does the warranty cover?

  Subject to the SHEW Terms and Conditions,the cost to repair damage to the Covered Engine Parts that fail or replace the Covered Engine Parts that fail to the extent that such failure is directly caused by Shell Helix Ultra, Shell Helix HX7 or Shell Helix High Mileage failing to provide proper lubrication to such Covered Engine Parts are covered under the Shell Helix Engine Warranty. The Covered Engine Parts are listed as follows:

  • Piston and piston rings
  • Crankshaft and bearings
  • Connecting rods
  • Connecting rod bearings
  • Gudgeon pin
  • Valves
  • Engine block
  • Cylinder head
  • Timing gear and chains
  • Camshaft and bearings
  • Cylinder liner/bore
  • Turbocharger
  • Cam followers
  • Rocker arm and pivot
  • Push rods and balance shaft

  Coverage under SHEW is up to a maximum of Php 50,000 (inclusive of applicable taxes) (“Shell Helix Engine Warranty’s Maximum Coverage”).

• When am I eligible to make a claim?

  You can only make a claim 30 days and 1,000km after you received your SMS confirmation.

• How do I get roadside assistance benefits?

  You need to purchase and oil change a minimum of 4 liters of Shell Helix Ultra on your accredited Shell Advantage Rewards shops. Please refer to the Terms and Condition for further details.

• What specifically do you get with the roadside assistance benefits?

  Car owner is eligible for maximum of two roadside assistance events every 6 month period with use of Shell Helix Ultra once every 6 months. Offer can cover up to two emergency towing assistance to support car immobilization due to accident and breakdown or two minor onsite repairs assistance such as flat tires, battery boosting, emergency fuel (except fuel cost) and sending of locksmith. Only 50 KM is the maximum distance that is covered per towing assistance. Beyond this the member will pay 90 pesos per kilometer charged to his/her personal account to AXA PH. Please refer to the Terms and Condition for further details.

• What are instances that are not covered by Roadside Assistance benefit?

  The Program shall not be obligated to provide the roadside emergency assistance services that arise directly or indirectly from:

  • Fraudulent act by the Member or any other person entitled to receive the services under the Program
  • Consequential losses of any kind
  • Acts of Nature such as flood, earthquake, volcanic eruption, unusual cyclone storms, falling astral bodies, or meteorites
  • Terrorism, mutinies, riots, actions of the Armed Forces, security forces or other organizations
  • Participation of the member in competitions, rallies, motors sports, criminal conduct or wagers or challenges
  • Deliberate acts of the Member
  • The driver of the vehicle being under the influence of drugs, toxic or narcotic substances
  • Not having been issued the appropriate license to operate the class of the vehicles
  • Failure of the Member/Driver and/or Passenger of the named vehicle to take reasonable precautions or to follow warnings of any intended strike, riot or civil commotion via the mass media
  • Inter-island transfers
  • Assistance at the home of member / owner
  • Nuclear radio activity
  • Suicide or attempted suicide or mental illness
  • The rescue of persons on mountains or in seas, deserts or chasms
  • The following geographies are also not covered by the roadside assistance: Lanao del Norte, Lanao del Sur, North Cotabato, South Cotabato, Zamboanga del Norte, Zamboanga del Sur, Maguindanao, Sultan Kudarat, Sulu, Tawi-Tawi and Basilan