Frequently Asked Questions

Registration for the Shell Advantage Rewards Program is free of charge.

You can click on “Forgot Password” on the login page that you can access from the top right of the home page and follow the steps.

For any other enquiries, please contact us at (021) 2212 4565 or via email support.id@shelladvantagerewards.com

Your username is your mobile number that you have registered to SHARE Program which you can use to login to Shell Advantage Rewards. You will be able to update your mobile phone number from the ‘My Profile’ section with below steps:

1. Once you are in the “My Profile” page, scroll down to your mobile number section.
2. Click “Change mobile number? Click here” on the top of your mobile number.
3. Type your new mobile number in the provided column and click the “Request For OTP” button beside it.
4. You will receive an OTP (One Time Password) in your new mobile number via SMS.
5. Insert the OTP to the provided column and click the “Update Mobil” button below it to save your change.

You should update your profile information when there are changes to your personal particulars or to your vehicle. If you have changed vehicles, you must input its details at the ‘My Profile’ section.

Your personal information sent to Shell will be used and processed for account activation, promotion bonus, promotion notifications, oil change service reminders, and other purposes for the administration of the SHARE program in accordance with data protection legislation and our privacy policy available here.

By joining this Program, you can :

1. Create Oil Change Service Online E-Booking.
2. Monitor the E-Booking Status based on the E-Booking Code that you have created.
3. Look for E-Booking history that have been made trough SHARE Program.
4. Receive an Oil Change Reminder
5. Receive and participate in SHARE member exclusive offer or promotion.

You will receive SHARE notifications from the program such as oil change reminders, promotions and other SHARE notifications via SMS to the SHARE registered mobile number of push notification in your SHARE account inbox.

You are eligible to register for Shell Advantage Rewards if you purchase and perform an oil change with any of the participating products in the authorized Shell Advantage Rewards outlet. Please refer to the Promo page for further details.

You are not eligible for Shell Advantage Rewards benefits in Indonesia.

You are eligible for Shell Advantage Rewards benefits.

You will not be able to receive any benefits from the Shell Advantage Rewards program if your service center / workshop is not under the program. Please refer to our SHARE outlet participant list in the Promo page to find out the nearest participating outlets.